6 Steps to a Small Business Social Media Strategy

As a person who has previously worked in several small businesses who have worked with social media to gain awareness, this article has brought up some awesome points for small businesses that are looking to make an online appearance. However, you must remember that social media is NOT a source of advertising. It is a source of getting information to people that you have ALREADY advertised too and have gotten them to like your page. If you try and advertise solely to your followers, you are only reaching out to the same potential amount of people every time. Social media is a business booster, not a business maker.


It’s obvious that Facebook and Twitter are rocking social media, but if your product or service is visual, you may consider Pintrest or Instagram.

Your choice of your social media platform should be based on your business itself. If you have a large image based businesses like a jewelry company or a high end deserts company, you want to use Pintrest, Instagram (now Facebook), and other image based sites. If you are more of an informational site like auto insurance or a gaming company, use a media that is text based and accompany images with your posts.


Consider your overall business and marketing goals. Which of these translates to social media marketing?  Create both quantitative and qualitative goals. For example, you may want to “generate six leads per month from social media,” “increase website traffic from Facebook 30%,” or “increase brand awareness.”

What this means is that you do not want to have a random posting schedule. You want to be able to define how many posts per day, week, and even month you want to put out to your medium. These posts should also be apart of an overall strategy to increase exposure and interactivity to those already in your following. Posting at random will do nothing but get your posts over looked, ignored intentionally, or your page being un followed. And based on these goals, you should be able to define specific % goals and user views. While you want to be enthusiastic with your goals, try and be realistic. Having a 300% increase to your viewer base in a small amount of time will not work,


If you are a PR Consultant, for example, your content categories might include PR tips for small businesses, stories of how big companies handle PR crises in the media, client successes, and “behind the scenes” sneak peeks.

Your content types might include links (to your own blog and outside websites, too), infographics, videos of yourself explaining a hot PR topic, or podcasts interviewing happy clients. Your content types may vary by social media platform, as some are more conducive to certain types of content than others.

In a small business, this is probably the largest and most important thing you can do. Why? Well because in a small business, word of mouth spreads like wild fire. You want to be able to categorize things like PR crises campaign posts, successes and other post types so if something should happen, you can get information regarding the issue out there ASAP! The longer you wait, the larger the potential damage to your reputation OR the exact opposite. If you do something amazing and no one knows about it will weeks later, the message gets degraded.


Do research for the platforms of interest. Create a plan for how often you will post.

This step piggybacks step two. What this means is that you do not want to have a random posting schedule. You want to be able to define how many posts per day, week, and even month you want to put out to your medium. These posts should also be apart of an overall strategy to increase exposure and interactivity to those already in your following. Posting at random will do nothing but get your posts over looked, ignored intentionally, or your page being un followed.


I suggest creating your own in Microsoft Excel (or Numbers for Mac). You can setup the spreadsheet in a way that makes sense for you. Plan a month in advance, and map out when and what you will post each day on which platforms. This will hold you accountable and help you spend less time on a daily basis, as the work is mapped out for you in advance.

This also piggybacks off Step Two and Step Four. Plan how how much time you want to put towards content creation in posts, how often you want to do this, and how you will analyze the information retrieved.


Do you have time to manage your company’s social media presence in a way that will achieve the goals set? If not, you may need to hire a social media manager.

Do you want to do all of this on your own? Or do you want to hire a third party company or a person to do this intentionally? This is all your choice based on the time you have, the resources you have, the goals you set, and many other factors. Be realistic!! Don’t set goals that will overwhelm you.

Steps Accredited to Stephanie Winans of Social Media Today

9 thoughts on “6 Steps to a Small Business Social Media Strategy

  1. This is a really simply and great way to look at social media marketing, especially now. With more and more businesses using social media, there are several that use every platform simply because it is available rather than taking the time to determine which is going to benefit the business most. The last three points are crucial. In order to increase exposure and insure that your posts are getting shuffled in with other posts that appear on your followers news feeds, you really need to determine a schedule for posting and provide relevant information. For most companies it is based on the demographic of their followers, and they need to weigh the pros and cons of posting during prime times and risk getting overlooked or posting at other times and risk not being seen at all. It’s a tricky business, but setting a schedule and sticking to it definitely helps. Great post!

  2. Social media is crucial for small businesses especially because it allows for some kind of even playing field against larger companies. Small businesses, although they do not have large budgets, can organically search engine optimize all social media platforms including sites like Facebook, Twitter, and blogs becoming as powerful as a larger company. I think this list puts together a strategy that is simple, yet effective. A lot of small businesses do not have the resources or capacity to hire an individual or team to handle all social media and online presence – this strategy will give them the steps they need to succeed in the online environment. Each individual step has a unique purpose and all are mandatory in being successful for a small business. I really like this post!

  3. These social media objectives are great. Definitely follow the outlines that we have discussed in class. I have also worked in multiple small marketing firms who have small to medium sized clients. So many times, clients are so eager to be doing it all that they forget to actually think if these tools are even right for them or know what they plan to achieve by utilizing these tools. Definitely something all businesses need to think about before they jump on every new social media fad.

  4. I think this is a really good post for marketers of a small business to read. Most of the time small businesses do not have a particular set of people designated to marketers. Social media is a relatively new space and it is important to not be on the channels that work best for you. You have to consider if being on a platform is worth your time and money or if it is better to simply not be on the platform and put your resources in other places. Nice break down of 6 steps you should listen too.

  5. I think the most important thing is what you first talked about in the introduction. A lot of small businesses start using social media platform thinking that it is a form of advertising.

  6. I like how you cleared up that social media should not be used as a source of advertising. A lot of small companies do use Facebook and twitter to advertise, but it should not me the sole source of informing consumers about any products or deals. Social media as you stated is used to enhance your marketing strategy. Also, i really like your tip about choosing the right social media tool. I’ve some small companies that just make a Facebook when that is not the best option for them. Great article and good tips.

  7. These steps are definitely a step in the right direction for using social media effectively. However, I find these are the type of steps that a person should use for any goal, not even just social media. Defining your business using similar steps such as a target audience, goals, etc. is important, and I find that following these types of steps can help any company complete their due diligence.

  8. This is an extremely helpful article on to push small businesses in the right direction. In high school I worked for a small town travel agency in Connecticut. This was before Twitter was extremely popular so I used mostly Facebook. I wish I had this article then to have a guideline of more success though I did pretty well. I’m definitely passing this article on my old job to help them out!

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